Not only do they make a fantastic chicken sandwich, I love the culture that the company has created. In an industry whose typical employee turnover is 107%, Chic-fil-A’s turnover is a whopping 60%. The employees that I have experienced have always been pleasant… responding with “my pleasure” after I thank them, and genuinely seeming to enjoy their jobs. Whether you eat chicken or not, you have to admit that this is not the typical fast food joint.
With that in mind, I was excited to read Chic-fil-A’s Vice President of Training and Development Mark Miller’s new book The Secret of Teams: What Great Teams Know and Do. This short book (125 pages) is a great primer for starting a team based culture in any organization, but especially in the church. Miller stresses the importance of leaders focusing on talent, skills, and community in order to develop a team culture that will provide excellent results. Without giving away too much of the book, here were my three key takeaways for church leaders.... To read more, click here.
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