Responding to a Dangerous Person

Photo: WNDU.COM

The right words, said the right way at the right time, can help ease tense situations.

In August, a school bookkeeper in Georgia encountered a gunman with an assault rifle in the school building. She tried to keep the man calm by talking to him respectfully, and persuaded the gunman to put down his gun and turn himself in, according to her statements in an ABC News article. Keep reading