How to Drop Your Church’s Secret Menu and Make Your Guests Feel Welcome

Every church has a secret menu. Things we say and do that our regulars take for granted, but can be confusing and frustrating to newcomers.

Here’s an example of how frustrating a secret menu can be.

I was at a Starbucks this week, when the man in front of me ordered a short latte. The employee responded “that’s a tall latte”, causing this exact exchange between them. Keep reading

Starbucks is not the only business where this sort of thing happens. A number of positive things can also be learned from Starbucks. The church in which I am involved operates a cafe on Sunday mornings and we have learned a lot from Starbucks about creating the kind of environment that makes first time guests feel welcome and helps them to connect with each other and those who regularly come to the church's worship gatherings.