Creating a "Whole Church" Hospitable Culture

There is a danger that lurks just beyond a healthy guest services team. You can invite the right volunteers to serve on the team, provide excellent training so they understand the why behind the what, and implement foolproof ways for your first time guests to know where to go and what to do. But even when you cover all of those steps, one crucial piece can still be missing. One danger still threatens to derail the guest experience.

Is your entire church hospitable, or is that just a job for the “professional team”?

We fight this every weekend. First time guests consistently comment on the kindness of our volunteers, the ease in finding their way around our campuses, and the generosity of the gift bag. But their overall experience is marred once they get past the gauntlet of vols in name tags. In our follow up guest survey, comments like these are not uncommon.... Read More