4 Habits Behind a Successful Guest Experience

The most important 2 feet can be found on the front lines of your church’s Guest Services or Hospitality teams:

1. They belong to the team members who are the “first face” of your church – parking lot crews, greeters, ushers – anyone who is making the first impression with your Guests.
2. They also represent the space and distance where the words you use and the actions you take make the most powerful impact with your Guest.

The interactions that take place in that space (two feet) by your team member (two feet) are rich with expectations – and can also be filled with missed opportunities.

In that space your front-line team members have become the face and voice of your organization.

Creating a great Guest Experience comes down to having great people on your front line teams and training them well. Keep reading